COVID-19, Christmas Visits are Now Permitted – 24/12/2020

The updated NSW Health advice for aged care providers located in Greater Sydney is current until at least 11:59pm on Wed 30 December. Two visitors can visit residents in residential aged care facilities once per day unless they are an excluded person. Excluded persons are:

  • Visitors who reside in the Northern beaches LGA
  • Visitors that have been directed to isolate or quarantine due to potential COVID-19 contact
  • Visitors who attended venues and locations listed on the NSW COVID Case Locations Venue List HERE
  • Visitors with a temperature of 37. 5°C or higher, or if you are unwell or have any symptoms of COVID-19
  • Visitors who have had any contact with a suspected or confirmed case of COVID-19
  • The full notice is available to read on the NSW Health website HERE

All visitors should note the following requirements for every visit:

  • Wearing of masks is compulsory for the entire duration of your visit
  • EVERY visitor must register their details in the QR Code registration system and complete the screening questions
  • Visits must occur in resident rooms, no visit can occur in common areas
  • Staff will escort visitors to and from the resident room

You should allow extra time for screening on arrival, due to the requirement for every visitor to check the NSW COVID Case Locations Venue List HERE and to complete visitor screening including temperature checks and to be escorted to the resident room. A reminder – PLEASE keep a social distance of 1.5 metres or 6 feet at the check-in area and follow the signs about lift capacity.

Visiting Hours for the next 7 days:  Moran Engadine & Moran Kellyville

Please limit your visits to these times, as there are dedicated staff available to assist you with entry at these times.

24, 29 & 30 & 31 December        9am to 5pm

25th December                               9am to 12pm

26th December                               9am to 1pm

27th December                               9am to 1pm

28th December                               CLOSED


Visiting Hours for the next 7 days: Moran Sylvania 

Please limit your visits to these times, as there are dedicated staff available to assist you with entry at these times.

24, 29, 30 & 31 December           9am to 5pm

25th December                              9am to 1pm

26th December                              9am to 1pm

27th December                              9am to 1pm

28th December                              CLOSED

Please drop mail or parcels for delivery on Christmas Eve by 12 noon 24th December.

Resident outings – attending family gatherings or excursions – 14-day isolation required on return

The NSW Health advice requires residents who elect to leave the facility anytime from now until 11:59pm on Wednesday 30 December to isolate for 14 days on their return.  Some families previously advised they wish to take their loved ones out of the facility over the Christmas period, and we appreciate with the changed health advice your plans may change.

Please contact the General Manager on 24th December, if you still wish to take your loved one out of the facility in the next 7 day and continue to monitor the NSW Health website HERE and wear a mask when outside.

Please contact the office staff or your General Manager if you would like to clarify these arrangements or have any questions or concerns on

Moran Engadine |02 9548 7777 | 0466 380 354 | Tammy Tautai

Moran Kellyville | 02 9881 4222 | 0466 928124 | Nelly Banag

Moran Sylvania | 02 9532 6222 | 0458 799 979 | Lorraine Kelly

OPAN – Older Persons Advocacy Network’s free services support older people and their representatives to address issues related to Commonwealth funded aged care services – if you have any concerns you can contact them on 1800 700 600.

Thank you for your understanding and support as we work together to keep residents and employees safe.

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