Aged Care Excellence Since 1956

Hi Kiana,

I hope you are well. I wanted to thank you, and all of the Moran staff for the care and dedication during this troubling time, and more importantly the communication.

Being kept in the loop is vital, when we can’t be there with our loved ones. Moran has been completely transparent and open with everything that is going on with the facility, its staff and residents.

I know some families might be scared and stressed and potentially than negativity flows on to you as the staff caring for our families. So I wanted to send some positivity. You guys are amazing. You are going above and beyond for the families and we are thankful.

Once more we appreciate the communication, the emails, the posts on the care app and the phone calls. We are just as concerned for the safety of the staff, as well as our family members.

Take care. You are all phenomenal and we look forward to seeing you when the doors can reopen.

Yesterday we celebrated Brian’s 105th birthday in the private dining room on the 5th floor at Moran Engadine. It was a huge success thanks largely to all the work, thought and effort put in by you and your team. The cheese and fruit platters that you provided were excellent and looked very professional. As for the cake that Matt baked – well, it was sensational. You decorated the dining room simply but most effectively, and you and your team were always on hand to ensure the needs of any guest were met. I cannot thank the Management and staff of Moran Engadine enough for their contribution in making Brian’s special day such a success. I am particularly grateful for the way in which all the staff truly displayed a genuine ‘caring’ towards Brian in doing what they could to make his day so special. MY THANKS TO ALL MORAN MANAGEMENT AND STAFF

Your love, kindness, respect and your professionalism keeping COVID-19 out of Sylvania and keeping our loved ones safe and locked down at the right time. Lorraine you are an amazing woman keep up the good work, we thank you from the bottom of our hearts, we support you and your team.

Thank you for all your assistance over the past week and thank you to all the staff involved, the process of respite admission has been very professional and smooth.

Discover My World, Early Learning Centres are proud to host Moran residents through the Nan and Pops Club, Intergenerational Program. It is wonderful to see the two generations making connections with each other and learning and socialising through fun activities. Making and eating lamingtons appears to be a firm favourite for all. We look forward to developing this program with you.

Thank you all so much for your compassion and support given to my mother over the last two years. I absolutely know that she received the very best care during her time. Her room became her new home and the residents and staff became mums new caring world. Our journey has been made so much easier by the amazing dedication of the staff at Moran. I continue to be ever so grateful for the wonderful care given to my mum at Moran.

I feel that you are all doing a fantastic job in such a difficult time. I am reassured knowing that my mother (and of course all residents and staff) are being kept safe with the restrictions you have put into place. It must have been a difficult decision and one that was not taken lightly but I am very grateful that you took such a hard stance. I feel it was the best way to go and it seems to be working, so keep it up. Words cannot express my gratitude to you all for what you must be going through both professionally and personally. You are the people in the front line who have to make these very difficult decisions and see that they are carried out. There would be a lot of things put into place that we would not even realise. So please keep up the fantastic work and stay safe.

I would love to acknowledge the wonderful team especially in the Dementia Unit. They are always thoughtful and caring and look after my husband so well. I always marvel at their patience and professionalism. Please extend my appreciation to them all.