Mum has been living at Moran Sylvania now for just over 4 months. In this time, she has shown signs of settling – something that we thought was never going to happen. The residence and care provided at Moran Sylvania is first class! Every employee that I have met is friendly, caring and have made Mum, my sister and I feel very comfortable and welcomed.
Our positive experience started with welcoming, informative, and open way Jen explained the facility, stuck with us through a couple of challenging weeks, and bubbled around in the background. On the day of Dad’s entry, your welcome team was just what we needed. Roger was great with the initial welcome and explanations. Leslie and Monica were fabulous, with Leslie taking real effort to make a connection with Dad to make him feel at ease. Stella did an amazing job of making Dad feel as if he really going to be cared for at Moran and Dhan also injected a real positivity into the experience. There were many other people who were pivotal parts of that ‘welcoming/feel at ease’ team including Chris, Dave, Ali and Jen and many more.
Your team’s professionalism, kindness and understanding, often in difficult circumstances, make such a difference to the lives of others.
My family's experience over the last 12 months at Moran Engadine has been so much more than just satisfactory. My father and his family are impressed by the standards of care and admire the conduct and care of your staff. I hope this message adds a little balance to the media's generalisations. Please pass our gratitude on to all concerned.
Yesterday we celebrated Brian’s 105th birthday in the private dining room on the 5th floor at Moran Engadine. It was a huge success thanks largely to all the work, thought and effort put in by you and your team. The cheese and fruit platters that you provided were excellent and looked very professional. As for the cake that Matt baked – well, it was sensational. You decorated the dining room simply but most effectively, and you and your team were always on hand to ensure the needs of any guest were met. I cannot thank the Management and staff of Moran Engadine enough for their contribution in making Brian’s special day such a success. I am particularly grateful for the way in which all the staff truly displayed a genuine ‘caring’ towards Brian in doing what they could to make his day so special. MY THANKS TO ALL MORAN MANAGEMENT AND STAFF
Thank you all so much for your compassion and support given to my mother over the last two years. I absolutely know that she received the very best care during her time. Her room became her new home and the residents and staff became mums new caring world. Our journey has been made so much easier by the amazing dedication of the staff at Moran.
Thank you for helping us to celebrate Mums 90th Birthday, it was a wonderful afternoon that would not have been possible without the help of Moran staff. I have always found all Moran staff members to be helpful, obliging, kind and caring. The Moran facilities are welcoming to all. Family members and everyone who attended mums birthday had a wonderful afternoon. Thanks for making this event a very special one.
My mum Gwen is a very happy resident at Moran Engadine, she loves that she has a choice of social activities to participate in. She especially enjoys interacting with the children during the Nan & Pop’s program - this is a great initiative!
Discover My World, Early Learning Centres are proud to host Moran residents through the Nan and Pops Club, Intergenerational Program. It is wonderful to see the two generations making connections with each other and learning and socialising through fun activities. Making and eating lamingtons appears to be a firm favourite for all. We look forward to developing this program with you.
Our mother Joanna became the very first resident at Moran Engadine in 2014, leaving her home - our family home of 60 years. Making the decision to move Mum to residential aged care was difficult and we found ourselves having to make an important decision at a very stressful and emotional time. Moran were marvellous and assisted us in every possible way. We were impressed by the care, support and compassion that was shown to us and Mum during the administration process and that continues to this day. We are very happy with the care, rooms, the meals and the leisure activities that Mum enjoys and would recommend Moran Aged Care to anyone looking for an Aged Care home. We were very fortunate to have found a caring and kind environment for mum and as a family know that we can be certain that her best interests are being catered for which is a huge comfort to us all.
Thank you for all your assistance over the past week and thank you to all the staff involved, the process of respite admission has been very professional and smooth.
Making the decision to move a family member into Aged Care can often be distressing, emotional and complex. In my role as Resident Liaison Officer I step families through the aged care journey, I offer them support, show them kindness and reassurance and I strive to find them the best solution possible. It is incredibly rewarding when I see a happy resident who has settled in well and a family who are confident with the lifestyle and care that their family are enjoying.
I have worked in the aged care industry for many years in many different roles. Each day presents a new set of challenges and experiences as Resident Liaison Officer, I meet families and residents with questions and queries about our home. I enjoy helping them become accustomed to our business and explaining how we can make their lives easier. I am proud to work for Moran Health Care Group.
It gives me great pleasure to commend Moran Engadine Aged Care to you and provide this short testimonial. I watched with interest as the building over the former car park took shape. It was shaping up to be a building which would potentially define the region and become the epicentre of Engadine community life. It was even more pleasing to become part of this wonderful initiative. When Engadine Presbyterian Church approached Moran with a proposal to conduct a weekly chapel service for residents with pastoral visiting, I was delighted in the way in which the Moran team and the residents have welcomed us into their home and their hearts. The facility provides a very pleasant purpose built environment for residents and staff and more importantly that Moran has developed a clean, bright, modern facility without creating a morbid, clinical institution. This has resulted in a literal home away from home for Moran residents and a place where our esteemed elders can find meaning and purpose, express love for one another and enjoy a sense of hope and creativity. My experience in ministering to Moran residents has been truly uplifting and I consider it a privilege to serve this wonderful, warm community.