Your love, kindness, respect and your professionalism keeping COVID-19 out of Sylvania and keeping our loved ones safe and locked down at the right time. Lorraine you are an amazing woman keep up the good work, we thank you from the bottom of our hearts, we support you and your team.
Moran Kellyville looked after my Dad until he passed in March, and I can't thank them enough. The staff were always friendly, happy to provide updates, constantly checked up on him, treated him with respect, with lots of meals, and activities which you can choose whether or not you wish to participate in. Thank you Moran Kellyville staff for everything you did for our Dad / Grandad.
I would love to acknowledge the wonderful team especially in the Dementia Unit. They are always thoughtful and caring and look after my husband so well. I always marvel at their patience and professionalism. Please extend my appreciation to them all.
I feel I have become my own person with my own identity and with more independence, since moving into the younger persons unit at Moran Roxburgh Park. I enjoy living here and this is my home.
Mum has been living at Moran Sylvania now for just over 4 months. In this time, she has shown signs of settling – something that we thought was never going to happen. The residence and care provided at Moran Sylvania is first class! Every employee that I have met is friendly, caring and have made Mum, my sister and I feel very comfortable and welcomed.
My family's experience over the last 12 months at Moran Engadine has been so much more than just satisfactory. My father and his family are impressed by the standards of care and admire the conduct and care of your staff. I hope this message adds a little balance to the media's generalisations. Please pass our gratitude on to all concerned.
Yesterday we celebrated Brian’s 105th birthday in the private dining room on the 5th floor at Moran Engadine. It was a huge success thanks largely to all the work, thought and effort put in by you and your team. The cheese and fruit platters that you provided were excellent and looked very professional. As for the cake that Matt baked – well, it was sensational. You decorated the dining room simply but most effectively, and you and your team were always on hand to ensure the needs of any guest were met. I cannot thank the Management and staff of Moran Engadine enough for their contribution in making Brian’s special day such a success. I am particularly grateful for the way in which all the staff truly displayed a genuine ‘caring’ towards Brian in doing what they could to make his day so special. MY THANKS TO ALL MORAN MANAGEMENT AND STAFF
Thank you all so much for your compassion and support given to my mother over the last two years. I absolutely know that she received the very best care during her time. Her room became her new home and the residents and staff became mums new caring world. Our journey has been made so much easier by the amazing dedication of the staff at Moran.
Thank you for helping us to celebrate Mums 90th Birthday, it was a wonderful afternoon that would not have been possible without the help of Moran staff. I have always found all Moran staff members to be helpful, obliging, kind and caring. The Moran facilities are welcoming to all. Family members and everyone who attended mums birthday had a wonderful afternoon. Thanks for making this event a very special one.
My mum Gwen is a very happy resident at Moran Engadine, she loves that she has a choice of social activities to participate in. She especially enjoys interacting with the children during the Nan & Pop’s program - this is a great initiative!
Discover My World, Early Learning Centres are proud to host Moran residents through the Nan and Pops Club, Intergenerational Program. It is wonderful to see the two generations making connections with each other and learning and socialising through fun activities. Making and eating lamingtons appears to be a firm favourite for all. We look forward to developing this program with you.
Thank you for all your assistance over the past week and thank you to all the staff involved, the process of respite admission has been very professional and smooth.
Making the decision to move a family member into Aged Care can often be distressing, emotional and complex. In my role as Resident Liaison Officer I step families through the aged care journey, I offer them support, show them kindness and reassurance and I strive to find them the best solution possible. It is incredibly rewarding when I see a happy resident who has settled in well and a family who are confident with the lifestyle and care that their family are enjoying.
I feel that you are all doing a fantastic job in such a difficult time. I am reassured knowing that my mother (and of course all residents and staff) are being kept safe with the restrictions you have put into place. It must have been a difficult decision and one that was not taken lightly but I am very grateful that you took such a hard stance. I feel it was the best way to go and it seems to be working, so keep it up. Words cannot express my gratitude to you all for what you must be going through both professionally and personally. You are the people in the front line who have to make these very difficult decisions and see that they are carried out. There would be a lot of things put into place that we would not even realise. So please keep up the fantastic work and stay safe.