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Visiting our Homes

If you are a family member of a Moran resident, please check your email for the latest visiting times at your Moran Home or contact us.

We have adopted a three-tiered visitation protocol that can be switched depending on the current situation at the Moran Home.  

  • Green – Limited community transmission – Low Risk
  • Orange – Rising community transmission or COVID-19 exposure in the Home – Medium Risk
  • Red – Outbreak declared – High Risk

Green – Limited community transmission (low risk)

  • A surgical mask is required BUT you must not remove it during your visit
  • No advance booking is required
  • Complete a RAT test on arrival with a negative result
  • 2 adult and 2 children (considered a child if under 12) visitors per day
  • Visit in resident’s room or outside, no communal area access

Orange – Rising community transmission or COVID-19 exposure in the home (Medium risk)

  • A surgical mask and face shield are required BUT you must not remove it during your visit
  • No advance booking is required
  • Complete a RAT test on arrival with a negative result
  • 2 adult and 2 children (considered a child if under 12) visitors per day
  • Visit in resident’s room or outside, no communal area access

Red – Outbreak declared (High risk)

  • Full PPE required including gloves, gown, surgical mask and face shield. Direction will be provided on your arrival. NOTE: the risk of COVID-19 transmission to visitors during an outbreak is high, so visitors need to accept the potential risk of COVID-19 infection transmission as a condition of their entry
  • 1 adult “essential visitor” per day – see below for an explanation of essential visitor
  • Bookings in advance may be required via email to the Moran Home 
  • Complete a RAT test on arrival with a negative result

All visitors must

  • Maintain social distance of 1.5m
  • NEVER visit if you are unwell (even if you have a negative Rapid Antigen Test RAT) or are a close contact of someone who has COVID-19
  • Complete screening on arrival – including temperature check and screening questions to assess your possible exposure to COVID-19
  • Register your arrival and departure via the Moran QR code
  • You will be advised on arrival at the home if you need to complete a RAT (kit provided by Moran) before proceeding with your visit.  Testing may be required daily or once every 72 hours, depending on current conditions. Please allow 15 minutes on arrival for the full RAT testing time
  • Follow the directions of Moran employees whilst at the home including what Personal Protective Clothing (PPE) to wear
  • Wash or sanitise your hands regularly
  • Visit during visiting hours unless special arrangements have been made for compassionate visits including when end of life is imminent
  • Provide proof of up to date COVID-19 vaccinations on arrival, special arrangements for children under 12

Moran Engadine

  • Orange level
  • Visiting hours are Monday to Friday 9 am to 4 pm and weekends and public holidays 9 am to 1 pm

Moran Sylvania

  • Orange level – Discovery and Parkview
  • Red level – all other households
  • Visiting hours are Monday to Friday 9 am to 5 pm and weekends and public holidays 9 am to 1 pm

 Moran Kellyville

  • Red level – Homestead, Forest Hill & River Rain
  • Orange level – all other households
  • Visiting hours are Monday to Friday 9 am to 5 pm and weekends and public holidays 11 am to 5 pm

Moran Roxburgh Park

  • Green – low risk
  • Visiting hours are between Mon to Fri 10am to 4pm and Sat & Sun & Public Holidays 11am to 3pm
  • Bookings are required for visiting to help us to manage the entry process – please email your booking request to reception or phone us
  • An N95 mask will be supplied in place of a surgical mask
  • Social distancing measures are in place of visitor numbers (per Vic Health)
– The information on this page is up to date as of 12/8/2022 – for more information, please visit NSW Health or Victorian Dept of Health or contact your Moran Home

Please watch this video prior to visiting

 

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