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Visiting our Homes

Visitors are asked to place the well-being of their loved one at the centre of their decision-making when considering if they should visit. We strongly encourage all visitors to keep their COVID-19 and influenza vaccination status up to date.

There may be times when we are required to limit visits because of COVID-19, RSV, gastroenteritis, influenza or another virus in the Home, but we will always facilitate safe visits where we can. Is is essential that our residents can have visitors and maintain contact with their families in a way that does not compromise their health and those they live with.

  • Anyone who is displaying flu-like symptoms must not visit.
  • Visitors are encouraged to take home a supply of RAT kits and test at home before visiting although onsite testing is available (not mandatory).
  • If you test positive for COVID-19 you must not visit for 7 days unless it is for compassionate reasons, please discuss this with your Home’s General Manager first.
  • Wash or sanitise your hands regularly when visiting

We have adopted a tiered visitation protocol that can be switched depending on the current situation at your Moran Home (please read below for information about each level).  Screening is required when you arrive for a visit.

Visitor Conditions

Moran Engadine

  • Level 3 and level 5 are red zones
  • Usual visitor guidelines apply to all other levels
  • Visitor hours are 8am to 8pm daily
  • Reception hours are Monday to Friday 9 am to 5 pm, weekends and public holidays 9 am to 2 pm

Moran Kellyville

  • Usual visitor guidelines apply to all Households
  • Reception hours are Monday to Friday 8 am to 5 pm, weekends and public holidays 9 am to 3 pm
  • Visitor hours are 8am to 8pm daily. Please use buzzer to contact staff and enter outside of reception hours.

Moran Roxburgh Park

  • Red Zone visitor conditions apply to Anglesea & Bondi Household
  • Orange Zone visitor conditions apply to all other Households
  • Visitor times are Mon to Fri 9am to 8pm and Sat & Sun & Public Holidays 10am to 8pm

Moran Stockton

  • Ibis & Sandpiper Household – red zone visitor guidelines apply
  • All other Households – orange zone visitor guidelines apply
  • Visitor times are 10am to 12 noon and 1pm to 3pm daily
  • Reception hours are Monday to Friday 8am to 4.30pm

Moran Sylvania

  • Usual visitor guidelines apply
  • Visitor entry times are Monday to Friday 9 am to 5 pm (including public holidays) and weekends 9 am to 1 pm (exit anytime)

Colour Zones Explained

Usual visitor guidelines

  • No mask required
  • No visitor limits but you must practice social distancing
  • Visit in resident’s room or outside, no communal area access

Orange – Rising community transmission or COVID-19 exposure in the home (Medium risk)

  • Follow instructions from staff regarding face masks or other PPE
  • No visitor limits but you must practice social distancing
  • Visit in resident’s room or outside, no communal area access

Red – Outbreak declared (High risk)

  • Full PPE is required including gloves, gown, N95 face mask and face shield. Directions will be provided upon your arrival. NOTE: the risk of virus transmission to visitors during an outbreak is high, so visitors need to accept the potential risk of infection transmission as a condition of their entry
  • 1 adult “essential visitor” per day
  • Visit in the resident’s room or outside, no communal area access

All visitors must

  • Please watch the below video before visiting
  • NEVER visit if you are unwell (even if you have a negative Rapid Antigen Test RAT) or have a sore or scratchy throat, runny nose, cough, chills or sweats, loss or change in sense of smell or taste, shortness of breath, acute blocked nose congestion, gastro
  • Do not visit if you have been exposed for more than 15 minutes or live with someone who tested positive to COVID-19 in the past 7 days
  • Honestly complete screening on arrival and check out when leaving
  • Visit during visiting hours listed unless special arrangements have been made for compassionate visits

The information on this page is up to date as of 22/5/2024 – for more information, please visit NSW Health or Victorian Dept of Health or contact your Moran Home

Please watch this video before visiting us.

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