Visitors are asked to place the well-being of their loved one at the centre of their decision-making when considering if they should visit. We strongly encourage all visitors to keep their COVID-19 and influenza vaccination status up to date.
There may be times when we are required to change visitor guidelines because of COVID-19, RSV, gastroenteritis, influenza or another virus in the Home, but we will always facilitate safe visits where we can. It is essential that our residents can have visitors and maintain contact with their families in a way that does not compromise their health and those they live with.
- Anyone who is displaying flu-like symptoms must not visit, even with a negative Rapid Antigen Test (RAT)
- If you test positive for COVID-19 or influenza you must not visit for 7 days unless it is for compassionate reasons, please discuss this with your Home’s General Manager first.
- Wash or sanitise your hands regularly when visiting
We have adopted a tiered visitation protocol that can be switched depending on the current situation at your Moran Home (please read below for information).
Screening via QR code is required when you arrive for a visit.
Visitor Conditions
Moran Engadine
- Usual visitor conditions apply
- Visitor hours are 8am to 8pm daily
- Reception hours are Monday to Friday 9 am to 5 pm, weekends and public holidays 9 am to 1 pm
Moran Kellyville
- Usual visitor guidelines apply
- Reception hours are Monday to Friday 8 am to 5 pm, weekends and public holidays 9 am to 3 pm
- Visitor hours are 8am to 8pm daily. Please use buzzer to contact staff and enter outside of reception hours.
Moran Roxburgh Park
- Usual visitor conditions apply
- Visitor times are Mon to Fri 9am to 8pm and Sat, Sun & Public Holidays 10am to 8pm
- Reception hours are Monday to Friday 9am to 5pm
Moran Stockton
- Usual visitor conditions apply
- Visitor hours are 8am to 8pm daily
- Reception hours are Monday to Friday 8am to 5pm
Moran Sylvania
- Usual visitor guidelines apply
- Visitor hours are 8am to 8pm daily
- Reception hours are Monday to Friday 9 am to 5 pm and weekends or public holidays 9 am to 1 pm
Colour Zones Explained
Usual visitor guidelines
- No mask required
- No visitor limits but you must practice social distancing
- Visit in resident’s room or outside, no communal area access
Orange – Rising community transmission or COVID-19 exposure in the home (Medium risk)
- Face mask as a minimum is required – please follow instructions from staff regarding face masks or other PPE
- No visitor limits but you must practice social distancing
- Visit in resident’s room or outside, no communal area access
Red – Outbreak declared (High risk)
- Full PPE is required including gloves, gown, N95 face mask and face shield. Directions will be provided upon your arrival. NOTE: the risk of virus transmission to visitors during an outbreak is high, so visitors need to accept the potential risk of infection transmission as a condition of their entry
- No visitor limits but you must practice social distancing
- Visit in the resident’s room or outside, no communal area access
All visitors must
- Please watch the below video before visiting
- NEVER visit if you are unwell (even if you have tested negative on a RAT) or have a sore or scratchy throat, runny nose, cough, chills or sweats, loss or change in sense of smell or taste, shortness of breath, acute blocked nose congestion, gastro
- Do not visit if you have been exposed for more than 15 minutes or live with someone who tested positive to COVID-19 in the past 7 days
- Honestly complete screening on arrival and check out when leaving
- Visit during visiting hours listed unless special arrangements have been made for compassionate visits
The information on this page is up to date as of 11/4/2025 – for more information, please visit NSW Health or Victorian Dept of Health or contact your Moran Home
Please watch this video before visiting us.